On-Hold Messaging
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January 4, 2018
The Big, Expensive Problem With Leaving Callers On Hold In Silence
This situation probably doesn’t sound a like a big deal. A customer calls your business. A busy associate answers the phone and quickly places the caller on hold while they get the information, person, or time the caller needs. This scenario is a common situation… but it can quickly go wrong. It has the potential…
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