Transforming The Customer Experience

Spectrio Auto Attendant Quick Reference

Posted Feb 27, 2014 6:11:00 AM

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At Spectrio, we want to make it easy for you to find who or what you need. While we have troubleshooting guides online for some of our on-hold equipment, and even some how to videos on our YouTube page as well as a chat feature on our website, we know that nothing beats a good old-fashioned phone conversation when you need a quick answer. After all, the phone is a big part of our business!

Here's a quick reference guide to the Spectrio auto attendant, with some of the most frequent needs listed to help guide you to the correct department. Of course, if you have the 4-digit extension of the person you’d like to speak with, you can dial it any time during the message to be connected directly.


Option 1 – Sales

  • Set up a new account
  • Add another location or service to your current account
  • Change service

Option 2 – Client Care and Creative

  • Request a current script or audio/video file
  • Make changes to your current production
  • Resolve simple issues and answer account questions
  • Change your contact information

Option 3 – Tech Support

  • Audio and video equipment installation assistance
  • Resolve issues with audio and video equipment

Option 4 – Business Office

  • Change your billing/payment information
  • Make a payment over the phone
  • Invoice questions
  • Request a W-9
  • A/P and A/R

Option 5 – Demo Line

  • Sample our voice and music demos
  • Listen to our current Scripts of the Month
  • Preview your new audio (Audio Approval Program clients only)

Option 6 – Dial by first name directory

Do you have any questions about what to dial for a specific issue? Please let us know in the comments!