Transforming The Customer Experience

Q&A: Does my business need on-hold services?

Posted Apr 19, 2012 8:41:27 AM

To answer this question, we need to propose our own questions.

-Do people call your company? If so, are they ever placed on hold for any amount of time?

-Do you have repeat callers?

-When your customers call or visit, are many of them asking the same questions?

-Does your business have seasonal promotions or daily/weekly/monthly specials?

-Are you looking for a way to communicate with a captive audience?

-Have you ever been irritated while on hold because of scratchy radio, beeps, or complete silence?

If you answered "Yes" to any of these questions, your business could benefit from On-Hold services!

On-Hold Messages are a great way to inform callers about your current sales or seasonal offers, answer their frequently asked questions, and share information about new products or services. It's also the best way to let callers know that you'll return to their call and to thank them for their patience while you solve their issue. Depending on your business, you could even share tips & tricks, interesting trivia, simple recipes, or company history...the possibilities are nearly endless!

If you'd like to learn more about the benefits of On-Hold Messaging, contact us today.

Image courtesy of koratmember