An excellent hold messaging system has two primary pieces. One element is the actual script and message. The other piece is the voice and sound that deliver it.
Tags: on-hold messaging
So now that we've established what not to do when creating on-hold customer experiences, what should you do? Find out in today's post.
We’ve all experienced a frustrating hold message. We’ve had those bad calls that made us yell into our receiver or slam the phone down (or at least press the end-call button furiously).
Time is precious. We only have a limited amount, and we will never have more of it. So we don’t want to waste it... especially sitting on the phone on-hold.
Yet, more than half of Americans say they spend about 10-20 minutes every week on-hold with customer service. That small increment of time may not seem extreme, until you do some math on the amount of time we spend on-hold.