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How to Create a Emergency Communication Plan for Your Organization

Most organizations don’t realize they need an emergency communication plan until it’s too late. They end up in a stressful or dangerous situation, don’t have a set procedure, and realize they should have had a plan of action laid out beforehand. Don’t find yourself in this situation. 

Tags: marketing

How to Communicate with Employees in a Growing Organization or Facility

As your organization grows, it becomes more difficult to clearly, effectively, and efficiently communicate with all of your employees.

Tags: digital signage marketing

This Is What an On Hold Messaging System Can Do For Your Business

If you’re thinking about upgrading your customer calling experience but still aren’t sure if the return on investment is going to be worth it, consider this.

Tags: on-hold messaging

Hold Message Samples: How to Pick a Sound for Your Professional Answering Service

An excellent hold messaging system has two primary pieces. One element is the actual script and message. The other piece is the voice and sound that deliver it.  

Tags: on-hold messaging

Hold Message Examples: What To Say To Waiting Callers

So now that we've established what not to do when creating on-hold customer experiences, what should you do? Find out in today's post. 

Tags: on-hold messaging customer experience

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