When customers visit a showroom -- whether they are shopping for something large like a new car or piece of furniture or something small like window blinds or shoes -- one thing is always true.
It is no secret that visiting a car dealership, mechanic shop, or tire store makes a lot of people uncomfortable. There is a stigma attached to the auto industry that leads people to believe they will get taken advantage of during their visit.
When a guest walks into a hotel, they make an initial assessment of the property as a whole. They judge the hotel based on how the lobby looks and feels. This first impression sets the tone for the entire stay, and may be the reason why they will or won't come back or refer friends to the property.
If your waiting room is starting to feel a little drab and outdated, it might be time to give it a much-needed update.